Expertise
Deep domain knowledge applied with precision.
Our Solutions
Insurance Administration Services
Comprehensive operational support across the full policy lifecycle:
-
1
Policy issuance, documentation, and fulfilment
-
2
End-to-end claims management with regulatory compliance and customer experience
-
3
Proactive compliance monitoring and reporting
-
4
Customer engagement and support through multichannel service desks
-
5
Resolution of complaints with full audit trail and root-cause analysis
-
6
Premium collection and detailed bordereaux production
-
7
Regulatory reporting aligned with FCA and Lloyd’s standards
Managing General Agent Services
We provide managing general agent services through delegated underwriting authority, combining compliance excellence with operational efficiency. As an approved Lloyd’s Coverholder with delegated claims authority, we operate to the highest standards of governance and regulatory oversight. Offering rapid onboarding, full FCA alignment, and white-labelled solutions tailored to each partner.
Product Innovation
Access to Niche Expertise
Expanded Distribution Reach
Flexible Underwriting Solutions
Speed to Market
Independent, Customer-Focused Claims Management
We provide standalone claims management that delivers efficiency, regulatory assurance and service excellence. As a Lloyd’s Coverholder with delegated claims authority, we combine robust governance with a relentless focus on customer outcomes, in turn supporting your in-house teams or acting as your dedicated claims partner from FNOL to settlement.
End-to-end Claims Handling
From first notification of loss through to settlement.
Regulatory Assurance
FCA and Lloyd’s standards embedded in every process with audit trails and MI reporting.
Technology-Enabled Service
Automated workflows, secure data integration, and real-time performance reporting.
Customer Outcome Focus
Service desks delivering clear communication, complaint resolution, and root-cause analysis.
Flexible Delivery
Available as a standalone service or integrated within our wider administration and MGA solutions.
Supporting New Product Launches & Distribution
We work with insurers, brokers, and capacity providers to support the development, launch, and operationalisation of new insurance propositions. From scheme setup through to policy fulfilment and digital quote-and-buy solutions, Wessex Group enables fast, compliant market entry and scalable distribution aligned to your underwriting strategy.
Portfolio Transitions & Legacy Support
We have years of experience in onboarding and migrating insurance portfolios, particularly for insurers seeking to exit product lines, decommission legacy platforms, or reassign administration responsibilities. Whether stepping in as a new outsourced administrator or securing new insurer capacity to ensure continuity of cover for policyholders, Wessex Group delivers seamless transitions with minimal disruption and full compliance oversight.
Our Approach
Reliable & compliant operations
Robust controls, clear SLAs, and audit-ready processes.
Intelligent use of technology
Automation, real-time MI, and API-first integration.
Strong regulatory understanding
FCA and Lloyd’s aligned reporting and oversight.
Collaborative & transparent partnerships
Open MI, aligned governance, and shared outcomes.
Data security & privacy
Secure integration, least-privilege access, and encryption by default.
Scalable delivery
Elastic capacity and processes designed to scale with demand.
Our Values
Collaboration
Working openly with partners and clients.
Integrity
Doing the right thing for every customer.
Partnership
Building long-term, outcome-driven relationships.
Sectors We Support
About Us
Your Expert Partner
At Wessex Group, we deliver expert outsourced insurance administration through our dual capability as both an operational insurance service provider and a delegated underwriting partner. We specialise in lifecycle management of niche and high-volume products, offering tailored, compliant, and scalable solutions for insurers, brokers, banks, building societies and intermediaries, ultimately streamlining operations, reducing risk, and driving strategic innovation with confidence.
MGAA Member
Managing General Agents’ Association
Partner With Us
Performance Through Partnership
At Wessex Group, partnership means more than just service delivery, it means shared success. We align our systems, teams, and processes with your goals to provide a seamless and supportive operational experience. With a collaborative mindset and an unwavering commitment to regulatory precision, we become a trusted extension of your business. Wessex Group combines the rigour of a compliance-first organisation with the agility of a digital-first mindset.
What sets us apart
-
FCA-regulated service provider
-
Customisable API-friendly administration platform
-
Proven experience across sectors: Household, Creditor, Accident & Health
-
Dedicated account management
Results that matter
-
A reliable, scalable partner for insurance operations
-
Seamless collaboration with insurers and intermediaries
-
Proven ability to support complex and evolving schemes
Technology Focus
Proprietary platforms with real-time reporting, process automation, and secure data integration power every service.