Contact Us
Please contact our Business Development Department if you would like to find out more about our insurance service solutions.
01962 890550
businessdevelopment@wessex-group.co.uk
You can find us at our Winchester office using the interactive map below.
Jewry House, 13 Jewry Street, Winchester, Hampshire, SO23 8RZ
01962 877818
customerservices@wessex-group.co.uk
01962 877818
complaints@wessex-group.co.uk
01962 890400
claims@wessex-group.co.uk
01962 890400
complaints@wessex-group.co.uk
If you have a complaint about how your policy was sold then please contact the financial adviser who sold you the policy.
Referring your complaint to the FOS
In the event that you are unhappy with our response to your complaint, or you have not received our response within 8 weeks of the date we received your complaint, you may be eligible to refer your case to the Financial Ombudsman Service, who can review complaints from ‘eligible complainants’, but you must do so within 6 months of receiving our final response. Further information can be found at: www.financial-ombudsman.org.uk. The Financial Ombudsman Service exists to help resolve complaints when we have not been able to resolve matters to your satisfaction and the service they provide is free and impartial.
This complaints procedure does not affect your legal rights.
Financial Ombudsman Service
0800 023 4567 (free from mobiles and landlines) or 0300 123 9123 (standard rates).
complaint.info@financial-ombudsman.org.uk
Financial Ombudsman ServiceExchange Tower
Harbour Exchange Square
London
E14 9SR