Customer Contact Centre
Careers
Opportunities at Wessex Group
Grow your career with a dynamic and agile business that values precision, accountability, and innovation. Our skilled, experienced staff play a central role in delivering excellence to our partners.
Claims
Policy Administration
Information & Technology
Other Support
Training and Development
We are committed to the ongoing personal development of our staff and provide financially supported study through the Chartered Insurance Institute (CII).
Combining on-the-job experience, internal training, and CII study courses, you can accelerate your career development by attaining a Certificate, Diploma or Advanced Diploma in Insurance — all recognised professional qualifications.
Not only do we pay for your studies, but we also reward your CII qualification success with a bonus.
Customer Contact Centre Agent
Be the first point of contact for customers, delivering prompt, empathetic, and accurate assistance across a wide range of insurance queries.
- Communicate with customers by phone, letter and email to resolve queries with empathy, professionalism, and accuracy
- Support customers in understanding their insurance cover, providing clear, confident guidance without ambiguity
- Issue documentation, manage premium collections, and arrange refunds accurately and efficiently in line with agreed procedures
Claims Assessor
Deliver a professional, fair, and empathetic claims experience through:
- Assisting customers at potentially distressing moments, communicating with clarity and compassion
- Managing communications with underwriters, customers, clients, agents, doctors, employers, and internal teams
- Applying high accuracy when assessing claims, ensuring Policy Terms and Conditions are applied correctly
- Achieving timely and fair outcomes that meet service standards and regulatory obligations
Policy Administrator
Working in a friendly and professional environment, you will support customers on behalf of multiple insurers and affinities by:
- Issuing documentation, updating records, and handling premium queries, refunds, and administration tasks
- Communicating with customers by letter and email with clarity and professionalism
- Managing time effectively to complete daily, weekly, and monthly processing schedules
- Adapting quickly to new processes and completing ad hoc tasks as required
Information Technology
Our IT department supports the organisation by delivering reliable, innovative, and efficient technical solutions:
- Designing data solutions, maintaining robust databases, and ensuring software reliability
- Supporting the organisation’s technical infrastructure to maintain secure, stable, and high-performing systems
- Enabling smooth digital operations, data-driven decision-making, and ongoing technological advancement
Other Support
Finance Assistant
- Supports financial operations by processing transactions, reconciling accounts, and maintaining accurate records.
HR Advisor
- Provides guidance on HR policies, supports recruitment and employee relations, and ensures compliance with employment legislation.
Client Relationship Executive
- Manages client accounts, builds trusted relationships, and ensures high service satisfaction and retention.
Quality Assurance Analyst
- Monitors and evaluates service processes to ensure compliance, accuracy, and quality standards.
Operations Technical Support
- Provides system support, resolves technical issues, and enhances platform efficiency for seamless operations.