Privacy Policy

Wessex Group – Privacy Policy

Wessex Group is committed to protecting personal data.

Terms

This Privacy Policy is issued by Wessex Group of Companies (collectively referred to as “Wessex”, “we”, “us” and “our” in this Privacy Policy).  This Privacy Policy reflects how we deal with you as our direct customer and any customer that we deal with on behalf of an insurer or partner (referred to as “the customer”, “you” and “your” in this Privacy Policy)

This Privacy Policy relates to our use of any personal information we collect from you via any of the following:

Personal Information you provide to us

We may receive personal information about you or a member of your family, when you contact us to:

Depending on the type of policy you hold, this information may include:

               - You have told the individual who Wessex is and how we use personal information, as set out in this Privacy Policy; and
               - You have permission from the individual to provide that personal information (including any sensitive personal data) to us and for us to
                  process it, as defined in this Privacy Policy.

Use of Third Party Information

We may obtain information about you from medical professionals, Department of Employment, or your employer.  We will always seek your permission to contact these people for your information.

We may obtain information about you from our third-party suppliers and other third-party databases, such as commercial property sites, government sites for marketing insights, pricing research, product development, business strategy and to detect and prevent fraudulent activity.

Information we collect through Cookies and similar technologies

Protecting our customers is at the centre of everything we do at Wessex and the protection of your information is just as important.  Consequently, any cookies used on our websites will not contain personal identifiable information about you. However, our websites do use cookies to help make customer visits more effective and to ensure that certain parts of our websites function correctly.

To find out more about Cookies and related technologies please read our Cookie Policy below.

How we use your personal information

We may use your information to:

We may also use your information for research or statistical purposes and to provide you with products or services that you request from us or which we feel may interest you.

We will also use your data to safeguard against fraud and money laundering and to meet our general legal or regulatory obligations.  We may exchange your personal information with other insurers through various databases to help us check information provided and also to prevent fraudulent claims.

We may use your information to training purposes, to improve our services and their delivery, for example by recording telephone calls.

We will always ensure that the amount of information that we collect and the extent of our processing activities do not go beyond what is required to meet this legitimate interest.

Who we share your personal information with

We may disclose your personal data to third parties involved in providing products or services to us, or to service providers who perform services on our behalf.  These include our group companies, insurers, affinity partners, brokers, agents, third party administrators, reinsurers, other insurance intermediaries, insurance reference bureaus, credit agencies, medical service providers, fraud prevention agencies, loss adjusters, external law firms, external accountants and auditors, regulatory authorities, and as may be required by law.

We may also share your information when we believe in good faith that the disclosure is:

Your information may be disclosed for the prevention and detection of fraud and we may at any time:

Transferring your personal information

Where we transfer your personal information to countries that are outside of the European Economic Area (EEA), we will ensure that it is protected and that the transfer is lawful. We will do this by ensuring that the personal information is given adequate safeguards by using 'standard contractual clauses' which have been adopted or approved by the European Commission, the EU-US Privacy Shield Framework or other solutions that are in-line with the requirements of European data protection laws.

You can get a copy of our security measures for personal information transfers from our Data Protection Officer at:

Wessex Group
Jewry House
Jewry Street
Winchester
SO23 8RZ

or by emailing the Data Protection Officer at DP@wessex-group.co.uk

By providing your personal information to Wessex you consent to the transfer of your information as described above.

Data Security

We are committed to protecting the confidentiality and security of the information that you provide and we have in place appropriate technical, physical and organisational security measures to protect against any unauthorised access or damage to, or disclosure or loss of, your information.

You should also be aware that communications over the internet, such as e-mails, are not secure unless they have been encrypted. The Websites may contain links to other Wessex Group and other third-party websites.  These other websites will be subject to their own privacy policies which may differ from this Privacy Policy.  You should carefully read the privacy policies of these websites before submitting any personal information.

Your Rights

You have a number of rights in relation to how your personal information is processed by us. We have set out an overview of these rights below. These rights are not absolute and will apply, subject to certain conditions, as set out in applicable data protection legislation. Your rights may include:

If you wish to apply any of your rights, please email our Data Protection Officer on the contact details below. Please quote your name and address as they appear on your insurance documents and your policy number, as this will assist us in dealing with your request.

As part of providing you with a quotation for insurance products, and in order to properly manage and administer those products, we use certain automated decision-making processes, including profiling. We employ automated decision-making processes in relation to the provision of a quotation, issuing a contract of insurance, processing claims, reinsurance and targeted marketing.

This means that your personal information, such as your age, any medical conditions you have, your claims and convictions history or the area you live, as provided in your application, will be used to evaluate and predict the level of risk associated with providing you with a contract of insurance. The outcomes of those automated decision-making processes will influence whether or not we provide you with a product, the price of the premium, or the terms upon which we offer a product to you.

Retaining your personal information

We will retain and process your personal information for as long as necessary to meet the purposes for which it was originally collected, as outlined in this policy and in our cookie policy. These periods of time are subject to legal, tax and regulatory requirements or to enable us to manage our business.

Who you can contact for further information

If you have any questions about this Privacy Policy, in the first instance you can write to our Data Protection Officer at

Wessex Group
Jewry House
Jewry Street
Winchester
SO23 8RZ

Email: DP@wessex-group.co.uk

If you are concerned about how we process your personal information, or are not satisfied with our handling of a request you have made in relation to your rights, you can make a complaint to the Information Commissioner's Office at this address: First Contact Team, Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF. You also have the right to seek a judicial remedy before a court.

Changes to this Privacy Policy

We suggest that you print a copy of this policy for your records. We may amend this Privacy Policy from time to time, for example to keep it up to date or to comply with legal requirements, and any such amended policy will only apply from the time of amendment.

Wessex Group Cookie Policy

Cookies

Protecting our customers is at the centre of everything we do at Wessex Group and the protection of your information is just as important. Consequently any cookies used on our web sites will not contain personally identifiable information about you. Nevertheless, our websites do use cookies to help make customer visits more effective and so that certain parts of our websites function properly. If you would like some more information about this we have set out below in more detail why and how we use them.

Cookies make websites function correctly

Cookies are tiny text files placed on your computer by websites or occasionally when downloading emails. They provide useful information to a company that helps in numerous ways. For our customers, it means for example that they can use the site more efficiently, saving time by not having to re-enter their details each time they visit. Cookies also mean that each customer receives the most relevant information to them. For us cookies help to analyse how our customers interact with our sites so we can make improvements.

We use three types of cookies on our websites

Some of these cookies are essential and some are optional.

Essential cookies

Simply put, some cookies enable you to use our websites effectively, for example if you used the back button if completing a ‘contact us’ form to check something it shows you the information you have already read and you do not have to re-enter all of your details if you go forward again. These are ‘in-session’ cookies and they expire when you leave the site. They’re not stored on your computer and they don’t contain any personal data. However, you can delete them via your browser if you wish to, but this will restrict the functions that you’re able to carry out on our sites. For more information about how to disable cookies in your browser please visit the About cookies website

Here is a list of essential cookies and how they are used by us: 

Session cookies

These enable you to carry out some essential functions on our sites also helping to minimise the need to transfer information across the internet. They are not stored on your computer. They expire when you end your session on that internet browser.

Tracking Cookies

These recognise repeat visitors to the site. We are able to record specific browsing information such as how customers arrived, the pages they looked at, options selected and the route they took through the websites. By monitoring this information we are can update and improve our web sites.

We may use Google software in the future to analyse page use, page interactions and paths taken by our customers through our sites. These are known as ‘web analytics’. Personal information is not recorded using cookies including the information provided during an on-site purchase or any other process.

Optional cookies

These cookies are usually supplied by our business partners and help us to filter out irrelevant messages or pop-ups. They also help to ensure that we only send you information that is relevant to you. The optional cookies we use are listed below and we have outlined how they are used:

Blocking or accepting cookies

Your browser settings enable you to block any cookies from any website. For more detail about how to disable cookies in your browser please visit the About cookies website

If you share the use of a computer, accepting or rejecting the use of cookies will affect all users of that computer.

Flash cookies

This type of cookie makes it quicker and easier for you to look at sites on subsequent visits that use Flash technology. Deleting them will mean you may have to re-enter information each time you visit the same site. However you can delete Flash cookies by going to the Settings Manager of your Adobe Flash Player taking you to the Adobe website. On this site they give you a list of the websites with cookies in your browser. Just click Delete opposite each website you don’t want to store cookies.

All about cookies

You can find out more about cookies at http://allaboutcookies.org.uk/, that gives details on how to delete cookies from your computer. If you have a browser on your mobile phone, please check out how to do this by referring to the handset manual.